Refund policy

In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), Urban Shrimps shall, at its discretion:

• Replace the same products or part(s) due to manufacturing fault.

Provided that:

• Customer notifies Urban Shrimps their intention to return the products within 3 days of the delivery or deemed delivery of the products to customer; and
• Customer returns the products or part(s) thereof to Urban Shrimps in their unused & undamaged condition, and original packing to such collection point designated by Urban Shrimps; and must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s). 
• Urban Shrimps agrees to such return of the products or part(s) thereof by customer.
• Customer shall bear all delivery charges in relation to the return of the Products or part(s) thereof to the collection point designated by Urban Shrimps.

All our goods sold are non-exchangeable and non-returnable.

 

Cancellation of Order
There shall be no cancellation of or changes to customer’s order (upon submission of customer’s order and/or acceptance of customer’s order by Urban Shrimps) without Urban Shrimps written consent to the same. Customer undertake to indemnify Urban Shrimps for any loss, damage, cost or expense (including but not limited to cancellation fees, warehousing/storage expenses, bank administration charges and shipping/handling expenses) suffered or incurred by Urban Shrimps as a result of such cancellation of or changes to customer’s order. Customer hereby acknowledges that Urban Shrimps shall incur such loss, damage, cost or expense in the event of any cancellation of and/or changes to customer’s order. Customer shall (without prejudice to any right or remedy available to Urban Shrimps under the Terms and Conditions or general law) reimburse Urban Shrimps such loss, damage, cost or expense on first demand by Urban Shrimps. Urban Shrimps further reserves the right to suspend the performance or any of its obligations under the Terms and Conditions until Customer indemnifies Urban Shrimps accordingly.

A cancellation charge equivalent to 5% of the refund amount shall be imposed. This includes cancellation request from customer as a result of mistake made during the checkout process, or change of mind. 

When the discount/promo code has been applied to the order, the discount/promo code cannot be re-used once the order is cancelled.